Shipping and Return Policy for Mindsharp
Effective Date: 10-10-2024
At Mindsharp, we are committed to providing our customers with clear and transparent shipping and return policies to ensure a seamless experience. Please read the following carefully to understand how we handle shipping, delivery, and returns.
We currently ship our products internationally to a wide range of countries. For a detailed list of available shipping destinations, please contact our customer service team or visit our FAQ page.
Shipping costs vary depending on your location and the shipping method selected at checkout. Costs will be calculated and displayed during the checkout process.
Some regions may incur additional fees such as customs duties or import taxes, which are the responsibility of the customer.
Orders are processed within 1-3 business days after payment confirmation.
Estimated delivery times:
Standard Shipping: 5-15 business days (varies by region).
Express Shipping: 3-7 business days (available for select locations).
Please note that delivery times are estimates and may vary due to unforeseen delays, such as customs clearance or carrier issues.
Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment.
If your order is delayed or lost, please contact our customer service team at hello@getmindsharp.com. We will work with our shipping partners to resolve the issue promptly.
We accept returns for unopened and unused products within 7 days of delivery. Items must be returned in their original packaging.
Opened or used products are not eligible for return unless they are defective or damaged upon arrival.
To initiate a return, contact us at hello@getmindsharp.com with your order number and reason for the return.
Once your return request is approved, you will receive instructions on how to ship the item back to us.
Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Refunds will be processed within 7 business days of receiving the returned item in its original condition.
Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Shipping costs are non-refundable.
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photos of the product and packaging for faster resolution.
We will offer a replacement or full refund for damaged or defective items at no additional cost to you.
Mind Sharp isn’t just a supplement; it’s a lifeline for those struggling with the challenges of ADHD, Hyperfocus, Cognition and Clarity. It’s a tool to help you stand out, not in spite of your condition, but because of it. With Mindsharp, you can harness your unique strengths and achieve your fullest potential.
You don’t have to struggle in silence. Mindsharp is here to help you reclaim your focus and your life. Join us on this journey to a clearer mind and a brighter future.